Privacy Policy

Ricky Casino is a licensed gambling operator and acts as a data controller. This means that we determine the purposes and ways in which we process your personal information. Our company is registered and operates in accordance with the legislation governing online casinos.

We are required to collect and process certain personal data in order to provide gaming services, fulfill legal requirements (such as anti-money laundering and fraud protection) and improve your user experience.

If you have any questions about our privacy policy or wish to exercise your rights in relation to personal data, you can contact us in the following ways: via email at [email protected], using the Live Chat feature on our website or by contacting our support team via our personal account. Our data protection team is on hand to help with any requests including accessing your information, making changes to your data or dealing with data processing issues.

We process your data lawfully under the GDPR. The main purpose is for contract fulfillment: account registration, payment processing, game services and customer support. Without this data, we will not be able to provide you with our full services.

To comply with legal obligations, we verify identity (KYC), fight money laundering (AML) and monitor responsible gambling. By law, we retain data for a minimum of 5 years after an account is closed. This helps to ensure security and fulfill regulatory requirements.

Based on legitimate interest, we analyze user behavior to improve the service, personalize ads (unless you opt out) and ensure security by detecting fraud and abuse. These measures help maintain the quality of the platform.

Separately, we only use data for marketing with your consent. You can receive information about promotions and new games or unsubscribe at any time through your account settings. Your consent can always be withdrawn without affecting previous data processing.

To ensure that our casino is fully operational and that we fulfill all of our obligations to our players, we work with a number of trusted third parties to whom certain information about you may be shared.

1. Game providers. for access to games.
2. Payment processors. to process transactions.
3. Marketing agencies. if you have agreed to be advertised.
4. Government agencies. in the course of investigations or inquiries.

Whenever data is transferred to third parties, we ensure that the recipients of the information comply with appropriate safeguards and only use the data for the purpose for which it was provided.

Given the global nature of the internet industry, some of our partners and service providers may be located outside the European Economic Area (EEA), where the level of protection for personal data may differ from GDPR standards. In such cases, we take all necessary measures to ensure that transferred information is adequately protected in accordance with the requirements of data protection legislation.

The main protection mechanism for international transfers is the Standard Contractual Clauses approved by the European Commission. These legal instruments oblige data recipients outside the EEA to comply with European data protection standards. For transfers to the United States, we only work with companies that participate in Privacy Shield (or its successors), which provides an additional layer of protection.

In addition, we always scrutinize international partners for their data protection policies and practices, requiring them to implement appropriate technical and organizational security measures. You can learn more about the specific protection mechanisms in place for international transfers of your data by contacting our support team.

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, subject to our legal and regulatory obligations. For active users, data is retained for the duration of the account. If you choose to close your gaming account, we are required to retain certain information for a minimum of five years from the last transaction or account closure as required by anti-money laundering legislation.

Some data may be retained longer if it is necessary to resolve disputes, fulfill contractual obligations or protect our legitimate interests. Once the specified retention periods have expired, personal data is securely deleted or anonymized so that the information can no longer be linked to a specific individual. Anonymized data may be used for statistical analysis and to improve our services.

As a data subject, you have a number of important rights that we respect and are ready to help you.

• Request access to your data;
• Correct inaccuracies;
• Delete data;
• Restrict processing;
• Transfer data to another location;
• Withdraw consent for marketing;
• File a complaint with the regulator.

Requests are processed within 1 month. To protect against fraud, we may request proof of identity.

Ensuring the security of your personal data is a priority for us. We implement comprehensive technical and organizational measures to protect information from unauthorized access, disclosure, alteration or destruction. Our systems utilize state-of-the-art encryption technologies, including Secure Socket Layer (SSL) to protect data in transit between your device and our servers.

Access to personal data within the company is strictly limited by the principle of minimum necessity – only those employees who need the information to perform their professional duties can access it, and all of them sign confidentiality agreements. We conduct regular data protection training and security audits. To further protect your account, we recommend using two-factor authentication (2FA) and choosing complex, unique passwords.

Despite all measures taken, it is important to realize that no method of transmitting or storing data on the Internet is completely secure. Therefore, we cannot guarantee absolute protection of information, although we make every reasonable effort to minimize risks. If we discover a data breach that may pose a risk to your rights and freedoms, we will promptly notify you and the relevant regulatory authorities as required by law.

This Privacy Policy reflects our personal data practices and commitment to protecting your privacy. We strive to be as transparent as possible about how we collect and use information, giving you control over your data and respecting your rights. Ricky Casino is constantly improving its systems and processes to meet the highest standards of data protection.

Remember, gambling should remain entertainment and it is important to play responsibly. If you have any questions or concerns about our privacy policy or the handling of your data, our support team is here to help.